Frequently asked questions – Lovely Perfume Store B.V.

Veelgestelde vragen:

What is the delivery time?

Orders that are ordered on weekdays before 19:00, if in stock, will be sent the same day (except on Sundays and public holidays). This means that you will receive your order within 2-3 days.

What are the delivery costs?

Orders of € 100.00 or more are delivered free of charge in the Netherlands.

If you order for less than € 100.00, the shipping costs within the Netherlands are € 5.95.

With what payment methods can I pay?

You can pay with iDeal, Bank transfer, Belfius Direct Net, Bitcoin, KBC / CBC, Bancontact / Mister Cash, PayPal, Klarna, Amazon Pay, and SOFORT Banking.

How long do I have a warranty on my product?

You are legally entitled to a two-year warranty. If your product is defective, please contact us as soon as possible by going to the contact form. You have the choice to exchange the product or you get your money back. The warranty certificate concerns the invoice that you received after purchase.

Can I cancel my order?

Unfortunately it is not possible to cancel your order. What you can do is return the product after receipt. You can find more information about returns on the returns and warranty page.

What if I want to return my product?

Orders within 14 days of receipt can be returned. This is entirely at your own expense. If you exceed this period of 14 days, it is not possible to recover the costs of the product in question. Products may only be returned if they are in their original condition. When these have been opened, used or damaged by the customer, returning is no longer possible. You register your product via this link as a return shipment.

Return address:

Lovely Perfume Store B.V.

Postfach 1344
D-52463 Alsdorf
Germany

Are your products original?

All our products are 100% original. We relinquish counterfeit and replica products.